REMEMBER with providing the correct address. If you did provide the wrong address, please email [email protected] as soon as possible with the order number and correct address. We will then do our best to change the address. Unfortunately, if the order has already been shipped, we cannot stop or change it. 

How annoying that you did not receive a confirmation email! Unfortunately, order confirmations sometimes end up in your junk mail/spam box. Have you already looked there?

If the payment was successful, you can assume that the order has gone through correctly and that you will receive it the next working day with the exception of Sundays and holidays. If this is not the case, you can always contact us at [email protected]. We will check it for you!

Once your order has shipped you will receive an email with a tracking number and a link to track your package.

If you wish to return an item, please contact us at [email protected] within two weeks of receiving the order. You may return your order, at your own expense and in its original packaging, within 14 days of receipt, provided it meets our return conditions.

Unfortunately, it can happen that your order gets damaged during shipping. We know that as a customer you can't do anything about this. In that case we ask you to contact our customer service immediately. This can be done by email to [email protected]. It is also useful to send pictures of the defect. Our customer service will deal with your message within one working day and together with you find the best solution!

Currently, we are only available throughout Europe.

Orders from €40 or higher will be delivered free of charge within the Netherlands. Orders with a lower value are subject to a delivery charge. Standard shipping costs are €2,95 for orders in the Netherlands. In other EU countries, shipping costs depend on your location.

If you order before 11:59 p.m. on weekdays, we will ship it the same day. Our delivery time is 1-3 business days.

However, this only applies to orders within the Netherlands. When ordering from abroad, delivery times are logically slightly longer.

Our products are shipped via DHL. Orders are shipped with parcel post. For all orders you will receive a Track & trace code from us. All orders are carefully packed and protected from drops and bumps during the logistics process.

All orders are shipped by DHL.

We like to make it as easy as possible for you to complete an order. You can pay with several payment methods at COSTIQ:

• iDeal
• Paypal
• Mastercard
• Visa
• American Express
• Klarna
• Apple Pay

You can checkout at Costiq 100% securely.

Unfortunately, it sometimes happens that a payment fails. How do you know for sure if it went through correctly after receiving an error message, for example? We recommend that you look at your own bank statement to see if the amount has been debited.

If the payment was successful, you can assume that the order has gone through correctly and with any luck you will receive it the next working day. If this is not the case, or you would like to have it checked, you can contact our customer service. This can be done by sending an email to [email protected]. They will check for you whether the payment has gone through the system correctly.

You will receive an order confirmation within an hour at the e-mail address you provided. Unfortunately, these e-mails sometimes end up in your junk mail/spam box. We advise you to check there. If the payment was successful, you can assume that the order has gone through correctly and that you will receive it the next working day, excluding Sundays and holidays. If this is not the case, or you would like to have it checked, you can contact our customer service. This can be done by sending an email to [email protected]. They will check for you whether the payment has gone through the system correctly.

Would you like to pay only once your order is in house and to your satisfaction? Then you can use the payment method Klarna. Once the order is shipped, the payment period of 14 days starts. Is an item not to your liking? Then you can return it. Through your own Klarna account you can pause the invoice. Once the return is processed you will receive an adjusted invoice from Klarna.

All our products are animal-free, hormone-free and clinically tested.

Product details can be found on the product page, but if you have more questions, you can email us at [email protected].

Send an email to [email protected] or send us a DM through our socials.

Our customer service colleagues are happy to answer all your questions. Our customer service is available from Monday to Friday 09:00 to 17:30.

Should you wish to contact us outside of our business hours, you can do so through the channels below.
We will do our best to answer your message within 1 business day. Perhaps in the meantime you can find the answer to your question here here.