PLEASE NOTE with the correct address. If you have entered the wrong address, please email info@costiq.nl as soon as possible with the order number and the correct address. We will then do our utmost to change the address. If the order has already been shipped, we can unfortunately no longer stop or adjust it.

How annoying that you did not receive a confirmation email! Unfortunately, order confirmation emails sometimes end up in your junk mail/spam box. Have you checked there?

When the payment is successful, you can assume that the order has been received correctly and that you will receive it the next business day, excluding Sundays and public holidays. If this is not the case, you can always contact us via info@costiq.nl. We will then look into it for you!

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

If you wish to return an item, please contact us within two weeks of receiving your order at info@costiq.nl . You can return your order, at your own expense and in the original packaging, within 14 days of receipt, provided it meets our return conditions.

Unfortunately, it can happen that your order gets damaged during shipping. We know that you as a customer can't do anything about this. In that case, we ask you to contact our customer service immediately. You can do this by email to info@costiq.nl. It is also useful to send photos of the defect. Our customer service will process your message within one working day and will work with you to find the best solution!

Currently we are only available throughout Europe.

Orders of €40 or more are delivered free of charge in the Netherlands. For orders with a lower value, delivery costs will be charged. The standard shipping costs are €2.95 for orders in the Netherlands. In other EU countries, the shipping costs depend on your location.

If you order before 17:00 on weekdays, we will send it the same day. Our delivery time is 1-3 working days.

However, this only applies to orders within the Netherlands. When you order from abroad, delivery times are logically slightly longer.

Our products are shipped via PostNL. Orders are shipped with parcel post. For all orders you will receive a Track & Trace code from us. All orders are carefully packed and protected against drops and bumps during the logistic process.

All orders are shipped with PostNL.

We like to make it as easy as possible for you to complete an order. You can pay with different payment methods at COSTIQ:

• iDeal
• Paypal
• MasterCard
• Visa
• American Express
• Klarna
• Apple Pay

You can pay 100% securely at Costiq.

Unfortunately, it sometimes happens that a payment fails. How do you know for sure that it has been received correctly, for example after receiving an error message? We advise you to look at your own bank statement to see if the amount has been debited.

When the payment is successful, you can assume that the order has been received correctly and that you will receive it with a bit of luck the next working day, excluding Sundays and public holidays. If this is not the case, or if you would like to have it checked again, you can contact our customer service. You can do this by sending an email to info@costiq.nl. They will check for you whether the payment has been received correctly in the system.

You will receive an order confirmation within an hour at the email address you provided. Unfortunately, these emails sometimes end up in your spam/junk mail box. We advise you to check there. If the payment is successful, you can assume that the order has been received correctly and that you will receive it the next working day, excluding Sundays and public holidays. If this is not the case, or if you would like to have it checked, you can contact our customer service. You can do this by sending an email to info@costiq.nl. They will check for you whether the payment has been received correctly in the system.

Do you want to pay once your order has arrived and is to your liking? Then you can use the Klarna payment method afterwards. As soon as the order has been shipped, the payment term of 14 days starts. Is an item not to your liking? Then you can return it. You can pause the invoice via your own Klarna account. As soon as the return has been processed, you will receive an adjusted invoice from Klarna.

All our products are cruelty free, hormone free and clinically tested.

Product details can be found on the product page, but if you have any further questions, you can email us at info@costiq.nl

Send an email to info@costiq.nl or send us a DM via our socials.

Our customer service colleagues are happy to answer all your questions. Our customer service is available from Monday to Friday from 09:00 to 17:30.

If you would like to contact us outside our working hours, you can do so via the channels below.
We will do our best to answer your message within 1 business day. In the meantime, you may be able to find the answer to your question here .