Terms and Conditions
General terms and conditions Costiq Beauty
1. Parties
1. Costiq beauty, registered with the Chamber of Commerce under number 89513614, user of these general conditions.
2. Further details of Costiq beauty:
Website: www.costiqbeauty.com
E-mail address: [email protected]
VAT identification number: NL865005862B01
3. The Customer: the (potential) buyer of goods offered by Costiq beauty.
2. Applicability
1. Costiq beauty declares these general terms and conditions applicable to each offer of Costiq beauty and, whether or not resulting therefrom, agreements entered into between the parties. Insofar as their content has not been modified, these general conditions shall also apply to future contractual relationships between the parties.
2. Deviations from these terms and conditions shall only apply insofar as they have been expressly agreed upon by the parties in writing.
3. General (purchase) conditions of The Customer are expressly rejected.
4. Third parties engaged by Costiq beauty can also rely on these general conditions . general conditions conditions.
5. If one or more (part(s) of the stipulations of these general terms and conditions are null and void, or destroyed, for example because they are contrary to mandatory law and no deviation from it is allowed, the remaining stipulations or the remaining part of the stipulation concerned from these general terms and conditions shall remain applicable. Parties will then consult to replace the void or voided (part of the) provisions to agree new rules, which as much as possible the purpose and intent of the void or voided (part of the) provisions will be reflected.
3. Offer and agreement
1. Each offer, whether in the form of a quotation or otherwise, is in its entirety unconditional, non-binding and revocable and has a validity period of 30 days, unless otherwise indicated in writing by Costiq beauty.
2. Each offer is valid only as far as stocks last.
3. The prices stated in an offer are, unless otherwise stated in writing, in Euros and include 21% VAT, shipping costs and subject to levies, surcharges and other factors.
4. All statements by Costiq beauty of numbers, sizes, weights and color of the goods in the designs, drawings, pictures, photographs or models shown or provided are indications only. A minor deviation herefrom in the delivered item does not lead to a shortcoming in the fulfillment of the contract on the part of Costiq beauty.
5. An offer does not automatically apply to repeat orders.
6. Obvious clerical errors and mistakes in the offer are not binding on Costiq beauty.
7. The agreement is concluded if:
Order via the webshop: at the moment that The Customer has correctly completed the order procedure on the Costiq beauty website and after the confirmation email of the agreement sent by Costiq beauty has arrived in the mailbox of the email address provided by The Customer.
Order other than through the web shop: after both parties have signed a written offer, after Costiq beauty has confirmed a written acceptance or after Costiq beauty, or a third party on its behalf, has started the execution.
8. The contract is expressly entered into under the suspensive condition of sufficient availability of the products ordered.
4. Execution and delivery
1. The Customer shall give Costiq beauty the opportunity to execute the agreement. The Customer undertakes to provide the necessary cooperation for the execution of the agreement by Costiq beauty.
2. Costiq beauty shall endeavor to fulfill the agreement within the specified/estimated deadline. This deadline is not fatal, which means that The Customer must always first give Costiq beauty notice of default, whereby a long and reasonable period of at least 30 days must be given, before proceeding to any remedy. The expiry of this period does not allow the Customer to rescind the contract and does not entitle it to damages. After this period has expired, the parties shall make every effort to perform the agreement within a reasonable time.
3. If Costiq beauty takes care of delivery/delivery, The Customer shall provide a delivery address where Costiq beauty can deliver/deliver the goods to be delivered on the date indicated. If The Customer is not present on the specified date when goods are delivered, the cost of offering the goods at a subsequent time shall be borne by The Customer. The Customer will then receive a message that the order can be picked up at a location specified by Costiq beauty after payment of the additional costs, this includes the logistic (planning) costs at the storage location due to unexpected extra storage.
4. If delivery takes place at Costiq beauty's premises and The Customer therefore collects the goods there, The Customer must comply with the agreed delivery time date. If The Customer does not collect the goods on the agreed date, Costiq beauty has the option of recovering the reasonable costs of storage of the goods from The Customer.
5. Costiq beauty is free to have the order and or delivery carried out by third parties. Art. 7:404 BW is expressly excluded in the contract.
6. Delivery of goods only takes place after the conclusion of the agreement. The risk of loss or depreciation of the goods to be delivered is transferred to The Client from the moment they are or would be made available to him. This irrespective of whether the transfer of ownership has already taken place.
7. Costiq beauty is entitled to execute the agreement in different phases and to invoice the part thus executed separately. If the agreement is executed in stages Costiq beauty suspend the execution of those parts that belong to a next phase until The Customer has approved in writing the results of the preceding phase. By approval Costiq beauty can no longer be held accountable or defects that could reasonably have been known at the time of approval.
8. Without being in default, Costiq beauty can refuse a request to modify the contract, if this could have consequences in qualitative and / or quantitative terms, for example, for the goods to be delivered in that context.
5. Undertakings of The Customer
1. The Customer shall give Costiq beauty the opportunity to perform the contract. The Customer undertakes to provide the necessary cooperation for the execution of the agreement by Costiq beauty. This includes:
(a) Being present at the delivery address provided by The Customer on the agreed delivery date;
b) Ensuring that Costiq beauty has timely access to the approvals (such as consents, etc.) and data required for the order;
c) to see to it that the activities and/or deliveries to be carried out by third parties, which do not form part of the order of Costiq beauty, are carried out in such a way and in such a timely manner that the execution of the order is not delayed.
2. If the obligations in paragraph 1 are not fulfilled (on time), The Customer shall inform Costiq beauty of this in good time. Costiq beauty shall be entitled to charge the additional costs involved, such as storage, travel or labor costs, to The Customer as a result.
3. If the obligations in paragraph 1 are not fulfilled (on time), Costiq beauty shall not be obliged to compensate The Customer for the damage resulting from delay in the (delivery).
4. The Customer shall ensure that all data, of which Costiq beauty indicates that they are necessary or of which The Customer should reasonably understand that they are necessary for the execution of the agreement, are provided to Costiq beauty in a timely manner. The Customer itself bears the risk and responsibility of correct and timely delivery of the required information and its content, regardless of how The Customer provides it. If the required information has not been provided to Costiq beauty on time, Costiq beauty shall be entitled to suspend the execution of the contract and/or charge the Customer for the additional costs resulting from the delay according to the usual rates.
5. Prior to the execution, The Customer shall provide Costiq beauty with the agreed and required items and information, such as address and contact details. Costiq beauty shall assess these to the best of its knowledge. However, Costiq beauty shall not be liable for damages arising from the fact that work was nevertheless performed on the basis of incorrectly provided items and information by The Customer.
6. The Customer expressly bears the risk for damages caused by:
(a) Inaccuracies in the constructions and working methods required by The Customer;
b) Defects to/by the movable or immovable property on which or in which the assignment is performed;
c) Defects in materials or resources made available by The Customer.
7. The Client warrants that digitally supplied material is secure and does not contain any viruses or other harmful content that could in any way damage the computer systems, computer programs of Costiq beauty and/or third parties.
6. Retention of title
1. Ownership of the goods to be delivered, as opposed to the actual provision of power, shall not pass to The Customer until all that The Customer owes or will owe to Costiq beauty in connection with the contract has been paid in full. This therefore includes not only the purchase price but also, among other things, any further fines, additional costs or extrajudicial collection costs due.
2. Pursuant to this retention of title, The Customer is therefore not entitled to alienate or encumber the goods with, for example, a lien.
3. The Customer undertakes, in connection with the effectiveness of the retention of title, to inform Costiq beauty promptly and adequately in the event of imminent bankruptcy, suspension of payments, debt restructuring or when third parties threaten to seize any of the goods delivered under retention of title. The Customer is also obliged to adequately insure the goods delivered under retention of title against damage and theft.
4. When The Customer is in a state of default of any obligation under the contract, The Customer is obliged, at the request of Costiq beauty, to provide all necessary cooperation so that Costiq beauty can again dispose of the goods delivered unencumbered. This includes any obligation to return the goods at Costiq beauty's request at its own expense.
7. Garantie en aansprakelijkheid
1. De Klant aanvaardt dat alle goederen worden verkocht met alle bekende, onbekende, zichtbare en onzichtbare feitelijke en juridische gebreken, lasten en beperkingen.
Er worden geen andere garanties verleend, dan voor zover de leverancier van Costiq beauty garantie verstrekt of anders uitdrukkelijk is overeengekomen.
2. De Klant heeft slechts recht op garantie en/of remedie als gevolg van een tekortkoming indien dit uitdrukkelijk in de hoofdovereenkomst óf deze algemene voorwaarden is aangegeven. De Klant is gehouden de levering en uitvoering zo spoedig mogelijk, doch binnen 24 uur te controleren op conformiteit met betrekking tot kwantiteit en kwaliteit. Wanneer de prestatie niet voldoet aan de conformiteit die op basis van de overeenkomst is overeengekomen, en er derhalve sprake is van een gebrek, dient De Klant binnen 8 dagen na levering Costiq beauty hieromtrent te informeren.
3. Na de informatieverschaffing als bedoeld in het vorige lid zal Costiq beauty het gebrek kosteloos naar redelijkheid herstellen ofwel vervangen. Wanneer geen van de hiervoor beschreven twee remedies uitkomst biedt om het gebrek effectief te verhelpen, heeft De Klant het recht de overeenkomst ten aanzien van dit gebrek (gedeeltelijk) te ontbinden waarbij De Klant de kosten draagt voor retournering van het geleverde. Het voorgaande geldt zonder dat De Klant recht heeft op enige schadevergoeding.
4. Wanneer het gebrek is ontstaan door een fout die aan De Klant is toe te rekenen of De Klant Costiq beauty omtrent het gebrek te laat heeft geïnformeerd, vervalt zijn recht op herstel, vervanging of eventuele ontbinding zoals beschreven in dit artikel. De bewijslast dat de fout niet aan De Klant is toe te rekenen ligt bij De Klant.
5. Het bestaan van een gebrek schort de betalingsverplichting van De Klant niet op.
6. De Klant heeft nimmer recht op enige remedie indien het artikel onjuist of onzorgvuldig is gebruikt. De Klant is verplicht de goederen te gebruiken volgens de daarvoor bestemde documenten, zoals een instructiehandleiding en/of instructies op de verpakking van de goederen van Costiq beauty. De Klant verplicht zich de goederen uitsluitend te laten gebruiken door personen die op de juiste wijze zijn geïnstrueerd over het gebruik. Wanneer het voornoemde niet in acht wordt genomen of door De Klant extra’s en/of veranderingen, in welke vorm dan ook, worden aangebracht, vervalt de iedere garantie.
7. Costiq beauty is jegens De Klant slechts aansprakelijk voor directe schade van De Klant en slechts in het geval er sprake is van opzet of grove schuld.
8. Mocht Costiq beauty jegens De Klant aansprakelijk zijn, dan is deze aansprakelijkheid beperkt tot het bedrag dat wordt uitgekeerd krachtens de door Costiq beauty afgesloten beroeps-/bedrijfsaansprakelijkheidsverzekering of andere aansprakelijkheidsverzekering, of in het geval er geen verzekering is waarop een aanspraak kan worden gemaakt of de verzekering niet tot uitkering overgaat) tot de hoogte van het factuurbedrag waaruit de schade is ontstaan te vermeerderen met 15%.
9. Aansprakelijkheid van Costiq beauty reikt, behoudens in geval van opzet of bewuste roekeloosheid, niet tot gevolgschade, indirecte schade, immateriële schade, vertragingsschade, zaakschade, verminderde goodwill, gederfde omzet en/of winst, etc.
10. De Klant vrijwaart Costiq beauty voor de in verband met de overeenkomst ontstane schade van derden doordat Costiq beauty heeft gehandeld, waaronder een nalaten begrepen, uitgaande van de door De Klant onjuiste, onvolledige of te laat verstrekte informatie, gegevens en bescheiden of in afwijking van deze algemene voorwaarden.
11. Costiq beauty doet geen onderzoek naar individuele medische/lichamelijke of andere negatieve gevolgen voor een persoon bij het gebruik van de goederen. Het consumeren van de goederen zou een negatieve invloed kunnen hebben, zoals, maar niet beperkt tot, een allergische reactie kunnen opwerpen. De Klant is zelf verantwoordelijk dergelijke invloeden te onderzoeken en de gebruikers van de goederen hierover te informeren. De Klant draagt uitdrukkelijk de verantwoordelijkheid de goederen voorzichtig en in kleine hoeveelheden te testen doormiddel van een patch-test. Hieronder wordt verstaan: het aanbrengen van een kleine hoeveelheid van het goed op de onderarm en/of een andere niet-zichtbare plek en na een periode van 24 uur te controleren of er (allergische) reacties zichtbaar zijn, alsdan zich het gebruik hiervan te staken indien er zich enige (allergische) reacties voordoen en desnoods een arts te raadplegen.
12. De Klant is zich ervan bewust dat Costiq beauty uitdrukkelijk geen medische adviezen verstrekt. De Klant draagt zelf de verantwoordelijkheid zich omtrent het voorgaande door professionals te laten adviseren.
13. De Klant is zich er van bewust dat het resultaat van de te gebruiken goederen per persoon kan verschillen en dat de uitkomst elke keer anders zou kunnen zijn, aangezien dit afhankelijk is van (onder andere) de lichamelijk reactie(s) van de gebruiker van het goed. De Klant stemt er mee in dat voorgaande gevallen uitdrukkelijk niet als een tekortkoming aan de zijde van Costiq beauty worden gezien.
14. Iedere schade en/of vorderingsrecht, anders dan de hiervoor beschreven gebreken, dient op straffe van verval op aanspraak binnen 12 maanden na het moment waarop de Klant bekend werd of redelijkerwijs bekend kon zijn met het bestaan van deze rechten en bevoegdheden te worden gemeld bij Costiq beauty. Indien de Klant schade lijdt moet dit terstond aan Costiq beauty worden gemeld. Daarbij is de Klant verplicht al het redelijke te doen om voornoemde schade zoveel mogelijk te beperken.
8. Prices and payment.
1. The offer is made by mutual agreement. By concluding the agreement, the parties consider the prices to be reasonable and fair.
2. Unless otherwise agreed, The Customer shall pay the sum of money due in full prior to the delivery of Costiq beauty. Invoices must in any case be paid within 14 days after receipt of the invoice by means of giro transfer. Costiq beauty is entitled to send the invoice immediately after the conclusion of the contract.
3. If the agreed term of payment is exceeded, Costiq beauty shall immediately be entitled to charge the Customer default interest of 1% of the principal amount per month as well as an amount for extrajudicial collection costs. The latter costs amount to 15% of the principal amount due with a minimum amount of EUR. 40,- excluding VAT.
4. Without the express and written consent of Costiq beauty, the Customer is not permitted to apply set-off and/or suspension and/or deduction in respect of his payment obligations.
9. Termination of the Agreement.
1. Costiq beauty has the right to terminate the agreement with The Customer with immediate effect for the future by written notice without (further) prior notice of default if:
a) The Customer completely or partially ceases or otherwise liquidates its business operations and/or substantially modifies or transfers its business activities to a third party without the prior written consent of Costiq beauty;
b) The Customer is granted suspension of payment (provisional or otherwise) or The Customer is declared bankrupt, The Customer submits a request for application of a debt restructuring scheme or The Customer is placed under guardianship or administration;
c) A right accruing to The Customer is seized.
2. In the event of termination of the contract, all payments owed by The Customer to Costiq beauty shall be immediately due and payable in full. If the work is not fully completed, The Customer shall owe a proportionate share of the total sum of money.
3. In the event of termination of the contract, The Customer shall provide, at Costiq beauty's request, all necessary cooperation so that Costiq beauty can again dispose of delivered items unencumbered.
4. The Customer has no right of withdrawal if the goods of Costiq beauty are subject to hygiene. The statutory cooling-off period or right of withdrawal does not apply to these goods.
10. Force Majeure
1. By force majeure is meant, besides what is understood about it in the law and jurisprudence, all external causes, foreseen or unforeseen, on which Costiq beauty has no influence. This shall include, among other things, war, strikes, traffic disruptions, unforeseeable stagnation, disruptions in the supply of energy, transport difficulties, fire, loss or damage during transport, import and/or export restrictions, shortcomings of third parties on which Costiq beauty depends in the execution of the agreement with the Customer, epidemics, pandemics and government measures.
2. During force majeure, Costiq beauty's obligations shall be suspended. If fulfillment due to force majeure is impossible for more than one month or if there are other circumstances that make it disproportionately difficult for Costiq beauty to fulfill its obligations, Costiq beauty is authorized to dissolve the contract in whole or in part by notice to The Customer and without judicial intervention, without any obligation to pay damages in that case.
3. If Costiq beauty has already partially fulfilled its obligations when force majeure sets in, it shall be entitled to invoice separately the part already delivered or performed, or to credit part of it in the event of advance payments.
4. In case of (interim) dissolution of the contract, all payments owed by The Customer to Costiq beauty shall be immediately due and payable in full.
11. Intellectual property rights
1. Costiq beauty reserves its rights and powers under the Copyright Act and other intellectual property laws and regulations.
2. The trademarks, images, logos and photographs used and displayed on the website and goods of Costiq beauty are registered or unregistered trademarks of Costiq beauty or third parties and may not be used commercially without the prior consent of the proprietor of those trademarks.
12. Changes to the general conditions.
Costiq beauty reserves reserves the right to modify or supplement these general terms and conditions. Modifications shall also apply with respect to already concluded agreements subject to a period of 30 days after the announcement of the modification. Changes of minor importance may be made at any time. If the Customer does not wish to accept an amendment to these general terms and conditions, he must make this known in writing before the date on which the new general terms and conditions take effect.
13. Forum, choice of law and transfer of rights
1. Costiq beauty is authorized to transfer its rights and obligations under this agreement to a third party. The Customer shall only be entitled to transfer its rights and obligations to a third party with the written consent of Costiq beauty.
2. On this - and other - agreement(s) concluded between the parties exclusively Dutch law is applicable, with the explicit exception of the Vienna Sales Convention. Should an obligation arise between the parties in the future, other than one arising from an agreement, Dutch law shall also apply to that obligation.
3. In case a dispute arises from the agreement between the parties, the exclusive and absolute competent judge is the judge in the district in which the place of business of Costiq beauty is located. In the event that a dispute arises between the parties regarding non-contractual obligations, the judge in the district in which Costiq beauty's place of business is located also has exclusive absolute jurisdiction.
14. Right of Withdrawal
1. This article only applies if The Customer is a natural person acting for purposes outside his business or professional activities and the agreement is not concluded in the physical store, but remotely, for example through the web shop.
2. In principle, the Customer has the right to revoke the contract within a period of 14 days without giving reasons. However, the Customer does not have a right of withdrawal if the delivery of items manufactured to The Customer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision by The Customer, which are excluded from the right of withdrawal for reasons of hygiene or which are clearly intended for a specific person.
3. The withdrawal period shall expire 14 days from the day on which The Customer or a third party designated by The Customer, who is not the carrier, takes physical possession of the good or, for contracts where The Customer has ordered multiple goods delivered separately in the same order, the day on which The Customer or a third party designated by The Customer, who is not the carrier, takes physical possession of the last good.
4. To exercise the right of withdrawal, The Customer must inform Costiq beauty, by an unequivocal statement (e.g. in writing by post, fax or e-mail) of the decision to withdraw from the contract. For this purpose, the Customer may use the attached model withdrawal form as shown in paragraph 7 of this article.
5. To comply with the withdrawal period, it is sufficient to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
6. If The Customer withdraws from the contract, The Customer shall receive back from Costiq beauty all payments (whether recalculated or not) made by The Customer up to that point, including delivery costs (with the exception of any additional costs resulting from The Customer's choice of a mode of delivery other than the (cheapest) standard delivery offered by Costiq beauty) without delay and in any event no later than 14 days after Costiq beauty has been informed of the decision to withdraw from the contract. Costiq beauty shall reimburse The Customer using the same means of payment with which The Customer made the original transaction, unless The Customer has expressly agreed otherwise; in any event, The Customer shall not be charged for such reimbursement. Costiq beauty shall be entitled to wait to refund until it has received the goods back, or The Customer has demonstrated that The Customer has returned the goods, whichever is earlier. The Customer must return or hand over the goods to Costiq beauty without delay, but in any event no later than 14 days from the day on which The Customer communicated the decision to withdraw from the contract to Costiq beauty. The Customer is on time if The Customer returns the goods before the period of 14 days has expired. The direct costs of returning the goods shall be borne by The Customer. The Customer shall only be liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
7. In the event that The Customer has purchased goods to which a stacking discount has been applied (for example, in the case of discount based on a number of products) and only a portion of the goods is returned, Costiq beauty reserves the right to recalculate this discount based on the number and/or value of the goods held and adjust the amount to be paid to The Customer accordingly. When participating in a 1+1 free promotion, the respective promotional products must be returned together. It is not permitted to return only one of the products individually while retaining the promotional price. If the Customer returns only one of the promotional products, or if (one of) the returned products appears to have been opened or used, Costiq Beauty reserves the right to charge the full regular retail price of the non-returned or opened product. This amount may be offset against the amount to be refunded to the Customer.
8. Model withdrawal form; in order to facilitate the withdrawal for The Customer, Costiq beauty provides The Customer with the form mentioned below. The Customer can use this form to revoke the contract.
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To TRL fulfillment attn. Rik Schippers
Amber 800
3316 KK
Dordrecht
The Netherlands
[email protected]
www.costiqbeauty.com
I/We (*) hereby inform(*) you that I/We (*) revoke(*) our contract regarding the sale of the following goods/delivery of the following service(*)
- Ordered on (*)/Received on (*)
- Name(s) consumer(s)
- Address consumer(s)
- Signature of consumer(s) (only if this form is submitted on paper)
- Date(*)
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ã These general terms and conditions have been drawn up by Bleijerveld Legal Advice www.bleijerveldjuridischadvies.nl