Privacy Statement

We are Costiq

This is our Chamber of Commerce number: 89513614
This is our VAT identification number: NL865005862B01

Our address:

Groenburgwal 69-3
1011 HT Amsterdam
The Netherlands

You can reach us as follows:
Email: info@costiq.nl

 

What data does Costiq keep?

We need your data because of contractual agreements between Costiq and you, such as your purchase of our product or your right to warranty. In addition, we want to provide our customers with the most optimal, personal service. We use your data in the following cases:

  • Order & pre-order
  • Delivery
  • Return
  • Contact our customer service
  • Customer satisfaction survey
  • Visiting our website
  • Account
  • Newsletter & e-mail
  • Personal advice
  • Actions
  • Social media

Who has access to your data?

We only share your data with other parties if this is really necessary for our services. These parties are: delivery partners, suppliers, product support, payment partners, trade information agencies, IT service providers and parties that collect our reviews. After all, our delivery partner must deliver your order to the correct address. Parties such as data management platforms, media and advertising agencies and research agencies come into the picture when we want to give you personal advice or show you targeted advertisements, for example based on your interest in certain products. In suspicious situations, we are obliged to share customer data with government agencies.

The parties that receive access to your data from us may only use it to provide you with a service on behalf of Costiq. We never sell your data to third parties.

How long do we keep your data?

We do not store or use your data longer than necessary. After that we delete all data or we use your data anonymously, because we need certain data for internal analyses and reporting such as the value of your order.

We adhere to the following terms:

  • We delete recorded telephone conversations after 30 days as standard, unless we have a legal obligation to keep a conversation for longer.
  • We delete inactive customer accounts after 7 years. After that period we only use your data anonymously, for internal reporting.
  • The tax authorities require us to keep our administration with your invoice, payment and order data for 7 years. After that, we only use anonymous data for internal reporting.
  • If you have subscribed to the newsletter or given permission to receive personalized messages, we will retain that permission for 5 years. Even if you decide at some point that you no longer wish to receive the newsletter or personalized messages, we will retain the withdrawal of your request. We will not retain the emails you receive from us for longer than 60 days. After that period, we will only use your data anonymously, for internal reporting.

 

What are your rights?

  • Of course, you remain in control of your data. Do you want to gain free access to your personal data and receive a copy? Or do you want to change, delete, limit the use of your data or adjust your e-mail preferences? No problem. You can do this yourself in your account. Or you can let us know by post or e-mail. In this way, you can also object to the use of your data for marketing purposes.
  • Unsubscribing from the newsletter is a piece of cake. You can do this yourself in your account or via the link at the bottom of the newsletter itself.

If you have any questions or complaints about your data and the protection of your privacy, please contact Costiq.

E-mail: info@costiq.nl

If you are not satisfied with how Costiq handles your privacy, you can contact the privacy authority.